BkhatriSupport
Include the last 4 digits of your registered phone number and your device type. Never send us your verification code.
FAQ
How do I add a product?
In “My items” tap +, paste the product link from Amazon.sa or Jarir and tap “Fetch product”. Then set a target price (optional) and who can see it.
Which stores are supported?
Amazon.sa (amazon.sa and the short links amzn.to and a.co) and Jarir. Any other link will be shown as unsupported.
Why does it say “price could not be updated”?
We failed to read the product price 3 times in a row, usually because the store changed its page or temporarily blocked the request. We keep retrying automatically; if it persists, contact us with the product link.
When do I get an alert?
When the price reaches your target or lower, or (if you set none) drops 10% or more from the price when you added it. We check daily, and every 6 hours with Pro. Make sure notifications are enabled in your phone settings.
Who can see my items?
You choose per item: “Anyone with my number” (anyone who has your number saved and uses Bkhatri), “Mutual only”, “Selected people”, or “Only me”. Private items are visible to nobody else.
Does the list owner know I reserved a gift?
No. Reservations are secret and never shown to the list owner. Other viewers only see the item as “reserved” to avoid duplicate gifts.
What happens to my contacts?
Contact sync is optional. If you agree, numbers are converted to irreversible hashes and only the hashes are stored — never the numbers or names. You can stop sync by deleting your account or asking us by email.
How do I delete my account?
In the app: Settings → Delete account. Your profile, items, contact hashes and reservations are permanently deleted. If you can no longer sign in, email us from the address above with your registered phone number and we will verify and delete it.
How do I cancel Pro?
Subscriptions are billed by Apple. Open Settings on your iPhone → your name → Subscriptions → Bkhatri → Cancel, at least 24 hours before renewal. Benefits last until the end of the paid period. Refund requests go through Apple at reportaproblem.apple.com.
I did not receive the verification code
Check the number (a Saudi mobile starting with 5) and wait a minute before retrying. If it still does not arrive after a few attempts, contact us.